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Edgetech wins strong praise for quality
Edgetech says it has received outstanding feedback from customers in its latest satisfaction survey, achieving a Net Promoter Score (NPS) of +74.
The Quanex company’s Q1 survey for 2026 gathered responses from its top 40 customers.
Overall sentiment from respondents was extremely positive, with customers frequently highlighting the company’s product quality, responsive service and strong communication.
Deliveries were a particular success story, with 100% of respondents confirming that orders arrived on time. The same proportion also confirmed they plan to continue using Edgetech over the next six months.
Customer support was another area where Edgetech performed strongly, with 83% of respondents agreeing with the statement ‘Edgetech’s customer service support is stronger than other comparable suppliers'.
In open feedback comments, customers also singled out Edgetech’s online ordering and e-commerce platform as a key benefit, praising its ease of use and efficiency.
Tony Palmer, head of sales at Edgetech, says the results reflect the company’s ongoing commitment to quality and partnership.
“We’re delighted with the results of our Q1 customer survey,” says Palmer. “A Net Promoter Score of +74 places us firmly in the range associated with the highest-performing businesses, and it’s particularly rewarding because it comes directly from the customers we work most closely with.
“What stands out in the feedback is the consistency of the comments around quality, communication and service. Our customers value reliability and support, and it’s great to see the hard work of the whole Edgetech team recognised.”
Palmer says that remodelling the survey to focus on key accounts would help the company continue improving.
“By refining the survey and focusing on the customers who represent the core of our business, we’re able to gain more meaningful insights into the core business.
“That helps us understand what we’re doing well when it comes to relationships and service performance, and where we can continue to raise the bar for our customers.”
Article written by John Roper
12th May 2026