Business Pilot - Back at FIT

Business Pilot - Back at FIT

Business Pilot will be back at the FIT Show, demonstrating how its CRM software can help companies maximise margin and improve customer experience.

 

Rising energy costs, economic uncertainty and a squeeze on household incomes is making business hard won across home improvement and commercial sectors. At the same time, many firms are struggling to understand how to adapt their businesses to take advantage of the revolution in how we use technology, particularly AI.

 

Business Pilot says it can support customers in navigating both. Elton Boocock, managing director, says: “We’re taking a different approach next year, this will be our biggest ever presence, at the FIT Show. We will be delivering lots of individual innovations between now and then, but we’re choosing to focus on the bigger picture of what challenges do installers face today in a very difficult market and how can they get past them, to lower overheads, drive efficiencies and deliver better service all at once.

“Business Pilot is the integration of AI tools and other software platforms which are all part of the solution.

“The market is tough but that makes it a very good time to look at your operation, make adjustments that help you to run your business more efficiently today – and equally as importantly, tomorrow.”

 

Boocock says the software gives complete visibility of each and every aspect of the operation from lead through to aftercare and everything in between, including installation scheduling.

It features drag-and-drop capability, links to drawings, specifications and images, site video, supplier orders, cost of install and detailed analysis of your profitability, while integrating with a wide range of common platforms including FENSA and CERTASS.

 

According to figures from Business Pilot, year-on-year, the market is currently down around 2% on where it was in April 2025. Boocock says: “Things haven’t fallen away in the first quarter of this year quite as much as I think people thought they might though there are a couple of caveats to that.

 

“The market wasn’t great in 2025, and we still haven’t, perhaps, quite seen the impact of the US-Iranian conflict, which will start to bite in the summer, at about the same time as the energy price cap goes up and we all pay higher energy bills.

“What it highlights is the importance of getting the discipline in your business right now.

“With the increase in the national minimum wage from last month, employment costs have risen significantly, so making sure that you’re using resource effectively by automating the administrative functions of your business, can deliver potentially big savings.

“Knowing the cost of every installation, what products or fitting teams are costing you in call backs, which products deliver the best margin, are equally important.

“We will be providing a road map at the FIT Show next year to navigate the market and technological change to make sure that window companies capitalise on opportunities and innovations and don’t get left behind in a rapidly changing commercial environment.”

 

Business Pilot will be on Stand K36 in Hall 9.

 

To find out more please visit www.businesspilot.co.uk,

Article written by John Roper
27th May 2026

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