DGCOS Offers Shorter Registration Options

To support a changing market, DGCOS is introducing shorter six and two-year registration options for members to offer financial protection for consumers on installations and replacements.

The Double Glazing & Conservatory Ombudsman Scheme currently only offers a 10-years option.

Faisal Hussain, DGCOS’ chief executive, explains the thought-process behind the decision: “Did you know that under Competent Person Scheme requirements installers must provide six-years’ financial protection for consumers when replacing windows and doors?

“And, that some Competent Person Schemes also only require six-years’ consumer protection too. As an industry, we have always offered 10 years as standard. This could be an unnecessary expense.

“We want to give our members the option to provide either a new standard six-year registration or a 10-year ‘added value’ registration.  Consumers would still have free access to all our services, under the six and two-year options, which includes our advice line, mediation and access to the ombudsman.


Two-year registration

Hussain adds: “The new two-year registration level is specifically designed for smaller jobs such as replacement handles, locks or individual units, where a 10-year guarantee is neither needed nor required.

“By offering different registration levels, we are reducing the financial burden on installers at a time when companies have to compete for every penny earned. When costs are increasing. Installers can still meet their legal requirements towards their customers but can do it at a more accessible price, something that we believe will appeal to medium sized businesses, in particular. As it stands, the 10-year package is still vital for companies that are FENSA members to match their requirements on guarantees.”


Picture: DGCOS has announced new six and two-year registration options.


Article written by Cathryn Ellis
19th November 2023


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