Just Because – DGCOS Explains Why YOU Might Need Them

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The Double Glazing & Conservatory Ombudsman Scheme is aiming to foster understanding of how the consumer protection organisation offers fenestration businesses a point of difference with the launch of its Installer Journey Benefits.

The offering includes an inclusive summary of all the ways DGCOS can help installers and clearly states DGCOS’s intentions to help installers, protect consumers and continue to raise industry standards.

Faisal Hussain, Chief Executive of DGCOS explains more: “Our mission for 2022 is to grow understanding of how DGCOS can and how working with us can give them a critical point of difference and real business support. Many will be familiar with the DGCOS brand and our consumer protection allegiance. Some installers may know us as the ‘George Clarke scheme’ while other installers rely on our practical support day in day out as a DGCOS member.”

30 benefits

Hussain continues: “There are in fact over 30 benefits - for example we are paying for the CPS notification fees saving members approximately £1.65 per notification; introducing them to finance brokers/lenders to gain access to consumer finance; offering 24/7 access to our online portal for installers to register their installations; providing access to an independent Ombudsman to prevent issues from snowballing in time and cost. We’re especially proud that our DGCOS marketing collateral has been awarded the Plain English Crystal Mark which is a seal of approval demonstrating it is clear and can help consumers understand exactly what they’re getting when they buy from a DGCOS member.

“And of course, yes, we do have the powerful endorsement of our Brand Ambassador, George Clarke, for members to use.”

Installer Journey Benefits

“On top of this,” says Hussain, “DGCOS has strong partnerships with financial bodies, insurance houses and Competent Person Schemes. We have summarised this in our Installer Journey Benefits which details the wide range of benefits of working with us, from setting up and registering a new business, marketing and digital support, sales advice and POS, installation, customer service and satisfaction, to annual reviews to see how together we can keep on improving. We can be the sounding-board, the friend and the strategic and practical partner to installers.”

Picture: DGCOS has launched its Installer Journey Benefits to explain what it does.

Article written by Cathryn Ellis
10th February 2022

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