Live Updates

A computer screen

Hurst Doors has invested in a suite of developments to enhance its online platform for trade customers, Hurst Live. The system already attracts installers looking to manage their orders from end to end.

The enhancements made to Hurst Live include:

  • The styling, functionality and user interface.

  • A new search facility for easier navigation.

  • The introduction of a new ‘order status’ checker.

  • Digital paper trails attached to each order, so that copies of all necessary paperwork are attached to each order.

  • A ‘report issues’ e-form, with the commitment that the Hurst team will respond to all issues within 48 hours.

  • An updated user manual and the offer of bespoke 1:1 training for new users.

 

 “We have listened to feedback and made improvements to Hurst Live to make it easier for our trade customers to manage their orders online, as well as provide more visibility on the status of their orders.”

– Mark Atkinson 

Sales director, Hurst Doors

 

Transparency

“The very significant challenges of the last 18 months, due to supply chain issues, labour and transport shortages, highlighted the need to be more transparent with the status of orders and provide customers with as much information as possible,” adds Hurst Doors` Atkinson.’ “We are confident that these developments to Hurst Live go a long way towards achieving that transparency.”

Picture: Hurst Live.

www.hurstdoors.co.uk

Article written by Cathryn Ellis
10th February 2022

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