Every Little Helps

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Rehau trade fabricator Euroglaze has set out to benchmark itself against the likes of Tesco, Amazon and John Lewis in how it processes and manages deliveries, returns and product shortages.

Customers are already seeing the benefits via a streamlined logistics and delivery service and meaningful savings in the time they spend dealing with their fabricator. One 30-frames a week customer, which switched to Euroglaze from a big-name rival, estimated it will save at least 500 hours a year just from not having to chase up missing items, sort out invoices issued for items returned or wait on the phone for someone to advise on stock availability.

Euroglaze’s production control software is largely bespoke, yet it has been designed to achieve the same kinds of efficiencies as the retail giants.

Tesco

Like Tesco, the Euroglaze despatch team scans every item as it is loaded onto the delivery vehicle and the driver scans every item as it is unloaded. If anything is missing or incorrect, an alert is triggered ensuring the order does not go.

Amazon

Like Amazon, as soon as a delivery is completed by Euroglaze or a return collected, a notification is automatically sent to the customer to confirm. There is even a ‘notify me when the item comes back into stock’ option integrated into the Euroglaze online ordering tool which, like John Lewis, automatically sends an email to a customer if a product or component they have been waiting for becomes available. If they choose to order at that point, the production control software ensures that it slots straight into the factory, and the customer can expect delivery within the usual 3-5 days.

Suits the customer and Euroglaze

Euroglaze’s MD Martin Nettleton says the software has been specifically designed to suit the needs of the customer as much as the fabricator. He says: “With our lean manufacturing environment, I know that ours is already one of the most efficient factories in the PVC-U trade market and this software obviously helps to support that. It’s not just about our efficiency though. We know that time is money for our customers and they don’t want to waste time sorting out problems with their supplier.

“This kind of service is pretty commonplace with the best retail experiences, yet we don’t see why it should be any different in the trade. Customers who come to us from different fabricators almost invariably comment with how easy we are to deal with – and that’s thanks to a combination of our software efficiencies and our helpful customer service team.”

Picture: Saving time (and money) for customers.

www.euroglaze.co.uk

Article written by John Roper
14th August 2023

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