Old Fashioned Service Gets Modern Twist

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Jack Brunsdon & Son has been delivering handcrafted wooden windows and doors since the 1940s and attributes its success to old fashioned customer service. The firm does it the modern way with AdminBase.

The company has always placed a focus on the accuracy of the products it makes and the accompanying service.

 “We use the best materials, machinery and workmanship and are now using customer service software as an integral part of delivering on the standards our customers expect.”

– Charlotte Whelan, 

Managing director, Jack Brunsdon & Son

Helping a small team

“We actually started using the AdminBase system from Ab Initio 20 years ago to ensure our service levels and our communication with customers but as it has grown, we have grown with it,” continues, Whelan. “As any manufacturing and installation business will know, the day to day working environment is busy, which can make it hard to keep track of all the incoming and outgoing, yet thanks to AdminBase, our small team can easily access every customer record at any time.

“This means if a customer calls for an update on their order, anyone can answer that call and get to the information they need quickly and efficiently. It’s invaluable having all notes and documents pertaining to each customer safely stored in one place, as well as all the relevant financial information for each order.”

Picture: Charlotte Whelan, managing director at Jack Brunsdon & Son.

www.abinitiosoftware.co.uk

Article written by Cathryn Ellis
14th September 2022

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