Top Of The Arch – Hitting The Marks In Customer Survey

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• Top Of The Arch – Hitting The Marks In Customer Survey

Arched and angled frame manufacturer, Premier Arches, has scored top results in a recent customer survey, ranking highly when it comes to product quality, customer service, turnaround times, and value for money.

In the survey, Premier Arches ranked 4.62 out of 5 on finished manufactured product quality, 4.19 out of 5 on customer service, 3.69 out of 5 on product turnaround speed, 3.95 out of 5 on value for money and 4.31 out of 5 on easiness to deal with.

Customers who responded to the survey included fabricators, installers and trade counters. Over half of them use the company’s online pricing and ordering portal to instantly quote and order arched and angled frames; while 65% buy fully glazed frames from profile stocked in-house.

 “We’re expecting 2022 to be a huge year at Premier Arches, so it’s vital for us to know what our customers think about how we currently perform as a supplier, as well as where they need us to improve.”

– Sean Greenall 

Managing director, Premier Arches

Putting plans in place

“We’re constantly trying to listen, improve and adapt. A customer survey was a great opportunity to look at the collective answers from our top customers, which will then drive the changes we make this year,” continues Greenall. “We are now putting plans in place to improve on all our scores this year, and recent investment in some new machinery should help us to improve our product turnaround times which are typically much longer for arched frames because of the bending process involved.

“The insight we’ve gained by asking our customers for their honest and direct feedback has been invaluable.”

Picture: Premier Arches has completed a positive customer survey.

www.premierarches.co.uk

Article written by Cathryn Ellis
24th April 2022

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