Consumer Code For Home Improvement Companies

The GGF has launched of its revised Consumer Code of Practice for consumer facing companies.

The GGF has launched a revised Consumer Code of Practice for consumer facing companies. The content of the Code was in previous years approved by the Chartered Trading Standards Institute.

Earlier this year as lockdown restrictions were eased and with consumer confidence returning, the Glass and Glazing Federation executive team reviewed the Code and amended the content to ensure that it was fully up to date.

The new code takes account of legislation affecting both consumer and companies from the sale, through to the survey, installation and guarantee.


 “Given the circumstances over the last 18 months, the GGF felt it was essential to update the Consumer Code to reflect any changes and to make sure that what we are asking of GGF members and what consumers are expecting when they employ a GGF Members, is legal, correct and accurate.”

– Peter Stuttard 

Head of membership, GGF

The amends in the Code content were checked by the GGF’s legal advisers and also approved by the Chairs of the Consumer Management Group and Marketing Communications Committee.

The GGF expects the revised Consumer Code to enhance the offering by member companies to consumers and contribute to their sales growth. 

The Code will be accessible to Consumers to view/download from the GGF’s consumer advice website,


Impartial advice

The GGF advises all consumer facing members to use the Code to give consumers reassurance that they are using a GGF member company who is operating to a high level Code of Practice throughout the entire home improvement process.

With its recent and ongoing consumer campaigns, Stay Safe and Think Glass respectively, continues to increase awareness of the GGF and its members to consumers appearing in over one million searches per month and attracting hundreds of thousands of homeowners looking for impartial advice on glazing products and services, and professional home improvement companies. 


Get it now

The Code is available to download free from the GGF website and printed copies are available from the GGF Shop with prices starting at £1.75 per copy, however the prices are reduced significantly for members if multiple copies are ordered.

Digital copies of the new Code can be downloaded and/or viewed on the GGF trade and consumer websites, and


For printed copies from the GGF’s online shop - Click Here


Picture: The GGF has launched of its revised Consumer Code of Practice for consumer facing companies.

Article written by Cathryn Ellis
13th August 2021


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